Returns & Refunds
We want you to receive your KIVANTOS order in good condition. Contact [email protected] with your order number for assistance.
| Item | Return guidance |
|---|---|
| Product condition | Unused, unopened and in original sealed packaging |
| Before sending a return | Contact our team for approval and instructions |
| Damaged or incorrect items | Send your order number, photos and product lot number |
| Wholesale orders | Refer to your agreed quotation |
Return eligibility
Contact [email protected] with your order number to confirm return eligibility and the applicable request period. Products must be unused, unopened and in their original sealed packaging. Obtain approval and return instructions before sending anything back.
Damaged or incorrect orders
Please inspect your shipment on arrival. If an item is damaged, defective or incorrect, email your order number, clear photos and the product lot number. We will review the issue and arrange an appropriate resolution.
Refunds
Our team will confirm the refund process, timing and return shipping responsibility when reviewing your request. Approved refunds are returned to the original payment method after the return is received and inspected. Payment providers may require additional processing time.
Exceptions
Opened or used products are not eligible for a change-of-mind return. This does not limit remedies available for defective products under applicable law. Wholesale returns are governed by the agreed quotation.